This policy explains how Lowell Express Car Wash (“we”) collects and uses information for the referral portal at https://referral.lowellexpress.com/.
What We Collect
- Identifiers: Email and/or phone (for OTP sign-in).
- Technical: IP, user agent, timestamps, and security logs.
- Consent Records: Time/channel of email/SMS consent.
- Geofence Data: IP-based checks to enforce access; we don't store precise GPS.
How We Use Data
- Authenticate via OTP (email/SMS).
- Security, fraud prevention, and audit logging.
- Carrier/CTIA compliance (e.g., STOP/HELP).
Sharing
With processors that help us run the Service (e.g., SMS, email, hosting, database), under their terms and only as needed.
Retention
Kept as needed for operation and legal obligations. OTP codes are short-lived; related logs may persist.
Your Choices
- SMS: Reply STOP to opt out; HELP for help.
- Request account deletion via email.
Security
Reasonable safeguards; no method is 100% secure.
Children
Not intended for children under 13.
Changes
We'll post updates here.
Contact
Operational policy for OTP-only use.